Academic Skills and Engagement Officer

About the Role

Working within the Library Learning Support and Engagement (LLSE) team, you will play an important role in enhancing how students engage with Library Services and the Academic Skills Centre. The role combines communications and engagement work with operational support, offering the opportunity to contribute to a wide range of student-facing activities and projects. 

You will help promote library spaces, services and initiatives through digital content, marketing materials, events and social media, while also supporting the Academic Skills Centre through enquiry management, online learning resources and reporting activities. Working closely with colleagues across Library Services and the wider university, you will contribute to projects and initiatives that improve the student experience and support service development.

About You

You will be an organised and proactive professional with excellent communication and interpersonal skills, and the ability to manage a varied workload in a busy environment. You will have experience creating engaging digital content for websites, virtual learning environments or social media, alongside strong digital and analytical skills. 

You will be confident working both independently and collaboratively, with a proactive approach to problem-solving and service improvement. You should be adaptable, proactive and committed to delivering an inclusive, high-quality service for diverse student and staff communities.

About the Department

Library Services at Queen Mary University of London supports learning, teaching and research across multiple campuses and online environments. The service is structured across five teams, working collaboratively to deliver high-quality, inclusive and innovative provision. 

The Library Learning Support and Engagement team plays a central role in enhancing the student experience by providing academic skills support and fostering independent learning. The department is committed to continuous improvement, partnership with students and staff, and maintaining strong connections with the diverse communities we serve. 

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality